ArakanRemit Terms & Conditions

1. Service Description

ArakanRemit LLC ("ArakanRemit," "we," "us") is a FinCEN-registered Money Services Business providing international mobile airtime top-up services. Customers select a mobile operator and recipient phone number, pay the displayed amount, and airtime is credited to that number.

2. Delivery and Finality

Top-ups are processed automatically and delivered within seconds through our distribution partner, Reloadly, directly to the recipient's mobile network account. Once a transaction is confirmed successful, it is final. Airtime credited to a mobile network cannot be recalled, reversed, or refunded by ArakanRemit, as this is a function of how mobile network crediting works and is outside our control.

3. Customer Responsibility

By submitting an order, the customer confirms they are the authorized user of the payment method used and that the recipient phone number entered is accurate. ArakanRemit is not responsible for airtime delivered to an incorrect number entered by the customer.

4. Identity Verification (KYC)

To comply with anti-money-laundering regulations and to protect against fraud, ArakanRemit may require identity verification for transactions exceeding certain thresholds, or at our discretion for any transaction flagged as high-risk.

5. Fraud Prevention

ArakanRemit actively monitors transactions for fraud, including but not limited to unauthorized use of payment methods ("carding"). We reserve the right to delay, cancel, or refuse any transaction suspected of fraud, and to report suspected fraudulent activity to payment processors and law enforcement as required.

6. Disputes and Chargebacks

Because top-ups are delivered instantly and are non-reversible, customers are strongly encouraged to contact ArakanRemit support directly before filing a payment dispute. Filing a false unauthorized-transaction claim on a transaction the customer authorized may be reported as fraud.

7. Refund Policy

Refunds are not available once a top-up has been successfully delivered, except where required by law or at ArakanRemit's sole discretion in cases of verified error on our part (e.g., wrong amount charged, duplicate charge).

8. SMS Verification

ArakanRemit uses text-message (SMS) verification to protect your account and to confirm that the person signing in or making a change is really you. By providing your phone number and opting in, you agree to receive the messages described in this section.

• What we send. One-time passcodes (OTPs) when you create an account, sign in, or verify your identity, plus account-related messages such as security alerts and verification confirmations.
• Consent. Providing your phone number and opting in means you consent to receive these messages from ArakanRemit LLC. SMS verification is required to create and access your account.
• Frequency. Message frequency varies based on your account activity. You receive messages only when verification or an account update is needed.
• Costs. Message and data rates may apply from your mobile carrier.
• Opt out or get help. Reply STOP at any time to stop receiving messages, or HELP for help. Because STOP ends all ArakanRemit messages, including verification codes, you may no longer be able to sign in or complete a top-up.
• No marketing sharing. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. Phone numbers collected for SMS verification are used solely to send one-time passcodes and account-related messages.

For how we collect, use and protect this data, see our Privacy Policy.

9. Contact

Questions about these terms: support@arakanremitapp.com